New! 2012 Frontiers in Service Conference June 14 – 17, 2012

http://www.rhsmith.umd.edu/frontiersconference/

Founded in 1992 by Roland Rust, the Frontiers in Service Conference is considered by many to be the world's leading annual conference on service research. The conference has a very global nature, and generally draws attendees from 35 countries or more from around the world. It is sponsored annually by INFORMS, the American Marketing Association, and the Center for Excellence in Service at the University of Maryland, and is hosted by various organizations worldwide. The conference is held outside the United States every third year (in recent years the conference has been held in Sweden, Australia and the Netherlands).

The Frontiers in Service Conference features a unique international mix of business people and academics, and a cross-functional list of topics, including service science, service innovation, service marketing, service operations, service human resources, service information technology, e-service, service innovation, and customer relationship management. Speakers at the conference include many of the world's leading service experts, including high-ranking executives and prominent academics. 

The conference is also sponsored by IBM.

New! INFORMS Service Science journal

With years’ enthusiastic effort and relentless pursuit of the growth of Service Science in academia and industry, the community of Service Science is growing very fast worldwide. As you know, INFORMS publishes 12 scholarly journals, including the flagship journals Operations Research and Management Science, In 2012, INFORMS will begin publishing the 13th journal Service Science. Service Science is a fully refereed journal focusing on state-of-the-art research and development in service science research, education, and practice. Please read more on Service Science journal http://www.informs.org/Pubs/Service-Science.

Collectively and collaboratively, we will make Service Science the flagship journal in this emerging and fast growing field.

Please show your support and submit your scholarly research work to Service Science!  Before we have our new website launched in 2012, please continue to use this website to submit your paper (http://www.sersci.com/ServiceScience/index.php).

Please help distribute this great news to your students, colleagues, and friends who are interested in Service Science research, development, and education.

We would like to invite you to submit an abstract or serve as a Session Chair for the Service Science Cluster at the INFORMS 2011 Annual Meeting.

The theme for the INFORMS Annual Meeting is TransfORmation – “a thorough or dramatic change.” Across the globe, industries are transfORming to create sustainable and innovative approaches to meet the fast-growing needs for natural resources, products and services. Our community is at the heart of this transfORmation, generating new ideas and
technologies to enable this change.

In the last 100 years, the importance of service in all facets of the economy has dramatically increased, leading to the current industry-led imperative on service science. Service science is an emerging field that requires an interdisciplinary approach to the study of service. It may integrate domain knowledge and methodologies from disciplines such as
operations management, marketing, service research, information systems and computing, economics, and organization.

Email your first and last name, email address, and the title or preliminary title of your abstract or session to the Cluster Chair (huangmh@ntu.edu.tw) before April 16 if possible. You will receive a confirmation for you to submit the abstract or fill in the session information online. As a Session Chair, you will need to invite 3 to 4 abstract submissions. As an author, you will need to submit a short abstract (50 words) to the conference website by May 16. More information regarding the meeting and submission guidelines are available on http://meetings.informs.org/charlotte2011.

A series of books on Service Science published by Springer

This series captures the latest thinking, experiences and results in the increasingly important area of service science, which integrates a variety of disciplines — including areas in engineering, social sciences and management — to focus education, research and practice on an expanding services economy. For more detail, please go to Spriger website: http://www.springer.com/series/8080.

Call for Conference Chairs

This year, the Service Science Section will host its third international conference in as many years.  I thank the dedicated efforts of many member of the Section who have organized and hosted these successful conferences.   The rapid growth of the service science community and of the Service Science Section clearly calls for the Section to ensure that an international conference becomes an annual event of ever-broadening scope and high quality.  Therefore, the Section needs members to come forward and to commit to organizing and hosting a conference.  The Board of the Service Science Section and the INFORMS staff will provide assistance to anyone who accepts the position of General Conference Chair.  We need volunteers.  The 2011 INFORMS Service Science Conference is yet to be planned.  I am soliciting proposals for hosting this conference and the conferences beyond 2011.  If you wish to organize a conference, please inform me of your interests by June 30, 2010 at ralphb@vt.edu.

2010 INFORMS Annual Meeting, Austin, TX, Oct. 7-10, 2010. On behalf of the Organizing Committee of the INFORMS-2010 Service Science Cluster, Dr. Grace Lin would like to invite you to organize sessions and/or submit presentations. If you are interested in organizing a session or presenting a paper, please contact the Cluster Chair Dr. Grace Lin at < gyl2103@columbia.edu> directly. Please share this information with your colleagues, friends, and students.

The Service Science Section of INFORMS announces the Best Paper Award to recognize excellence among its members. The awards program brings prestige to the Service Science Section as well as to the recipients honored. Please find more detail here ( Service Science Best Paper Award).

2010 INFORMS Service Science Conference, Taipei, Taiwan, July 7-10, 2010.

IBM Best Student Paper Award ...

INFORMS Annual Meeting (San Diego, CA.) Oct. 11-14, 2009. On behalf of the Organizing Committee of the INFORMS-2009 Service Science Cluster, Dr. Ralph Badinelli would like to invite you to organize sessions and/or submit presentations. If you are interested in organizing a session or presenting a paper, please contact the Cluster Chair Dr. Ralph Badinelli at <ralphb@vt.edu> directly. Please share this information with your colleagues, friends, and students.

The Service Science Section of INFORMS announces the Best Paper Award to recognize excellence among its members. The awards program brings prestige to the Service Science Section as well as to the recipients honored. Please find more detail here (Best Paper Award).

IBM will sponsor the Service Science Section at INFORMS 2009 Fall Meeting:
1) Best Paper Award:  1st place $200, 2nd place $150, 3rd place $100,  
2) Service Science reception,
3) Ph.D. Consortium session with industry Panelists. (Please fill in the Ph.D. Consortium attendance sheet and email it to Dr. Ralph Badinelli at <ralphb@vt.edu> )

Look forward to meeting you in San Diego, USA.