Copyright 2007 INFORMS Section on Service Science

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Mission

The mission of the Section on Service Science is to promote and disseminate research and applications among professionals interested in theory, methodologies, and applications in Service Science, Engineering and Practice; and to provide a forum for the exchange of new ideas in Service Science, Engineering and Practice, which cuts across the fields of services business strategy and modeling, operations research, information technologies, industrial engineering, management science, social and cognitive science, work force management, and legal science, etc.

Announcements

  • New! INFORMS Annual Meeting (San Diego, CA.) Oct. 11-14, 2009. On behalf of the Organizing Committee of the INFORMS-2009 Service Science Cluster, Dr. Ralph Badinelli would like to invite you to organize sessions and/or submit presentations. If you are interested in organizing a session or presenting a paper, please contact the Cluster Chair Dr. Ralph Badinelli at <ralphb@vt.edu> directly. Please share this information with your colleagues, friends, and students.

    The Service Science Section of INFORMS announces the Best Paper Award to recognize excellence among its members. The awards program brings prestige to the Service Science Section as well as to the recipients honored. Please find more detail here (Best Paper Award).

    IBM will sponsor the Service Science Section at INFORMS 2009 Fall Meeting:
    1) Best Paper Award:  1st place $200, 2nd place $150, 3rd place $100,  
    2) Service Science reception,
    3) Ph.D. Consortium session with industry Panelists.

    Look forward to meeting you in San Diego, USA.


  • New! The Service Science, a fully refereed and fast-track publication online journal, provides the primary and effective forum for both academic scholars and industry practitioners to propose and foster quick discussion on state-of-the-art research and development in the service science and related research, education and practice areas. Ultimately, the presented empirical results, newly discovered science and technology can be effectively disseminated in academia and explained to policy makers, practicing professionals and managers. (Co-sponsored by Service Science Section, INFORMS)


  • New! 2009 INFORMS Internationa Conference on Service Science, Aug. 6-7, 2009, HK

    IBM will sponsor a Ph.D. Consortium session with industry Panelists.


  • Service Science Section has successfully held the 2008 annual business meeting in Wasington DC (see the photos). More details can be found in the Minutes (coming soon).

    INFORMS Annual Meeting (Washington D.C.) Oct. 12-15, 2008. Service Science Cluster Presentations at 2008 INFORMS Annual Meeting, Wasington DC, USA

    Service Science Clusters Presentations (download zone: ppt or pdf files) (coming soon).



  • Service Science Section has successfully held the first annual business meeting in Seattle. More details can be found in the Minutes.

    Many thanks go to our reception sponsor: SRII ( Service Research & Innovation Initiative). A short description about SRII can be downloaded here.

    Service Science Clusters Presentations at 2007 INFORMS Annual Meeting, Seattle, USA


  • Service Science Section has successfully solicited many clusters at the INFORMS annual meeting in Seattle. Here is the link you can see the presentation list: https://informs.emeetingsonline.com/emeetings/formbuilder/clustersessionlist.asp?clnno=1451&mmnno=167.
    The Service Science Section reception and business meeting will be held on Nov. 4 (Sunday) evening at the Seattle INFORMS Annual Meeting. The reception starts at 6:00 PM. Light refreshments will be served. After the reception (6:30PM), a business meeting will be held. Here is the tentative meeting agenda:

    1. Welcome
    2. Brief report (2007)
    3. Envision (2008)
    4. Summary of our board meeting
    5. Solicit Volunteers to lead 2008 Service Science activities
    6. General discussions (soliciting suggestions)

    The Service Science Section reception is sponsored by Service Research & Innovation Initiative.

    Please mark your calendar to plan to attend this meeting.

  • The Service Science Section is organizing its first cluster of sessions during the 2007 INFORMS Annual Conference in Seattle, WA. On behalf of the Organizing Committee of the INFORMS-2007 Service Science Cluster, we would like to invite you to organize sessions and/or submit presentations. So far we have eight invited sessions from IBM, GM, Google, etc, and four jointly sponsored sessions with Healthcare and Quality, Statistics, and Reliability (QSR). The submission deadline is May 15 2007. If you are interested in organizing a session or presenting a paper, please contact the Cluster Chair Prof. Fugee Tsung at < season@ust.hk> directly. Please share this information with your colleagues, friends, and students, and thank you again for your support and participation in the Services Science Cluster.