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| 2007 |
Service Science Clusters |
| Chair: |
Fugee Tsung,Dept. of Industrial Eng & Logistics Mgt, HK Univ. of Science & Technology, Clear Water Bay, Kowloon HK, Hong Kong - ROC, season@ust.hk
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| Sunday Nov 04, 08:00 - 09:30 : Management of Complex Service Systems |
| Chair: |
Ruoyi Zhou,Management of Very Complex Service Systems, IBM, 650 Harry Road, San Jose CA 95120, United States of America, ruoyi@us.ibm.com
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| Sunday Nov 04, 10:00 - 11:30 : Joint Session HAS/Service: Quality and Statistical Decision-making in Healthcare Applications (I) |
| Chair: |
Jing Li,Arizona State University, Tempe AZ, United States, jinglz@umich.edu
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| Co-Chair: |
Julie Simmons Ivy,jsimmons@bus.umich.edu
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| Sunday Nov 04, 10:00 - 11:30 : Panel Discussion: Technology Management in the Service Sector |
| Chair: |
Ruoyi Zhou,Management of Very Complex Service Systems, IBM, 650 Harry Road, San Jose CA 95120, United States of America, ruoyi@us.ibm.com
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| Sunday Nov 04, 13:30 - 15:00 : Service Science: Research and Practice |
| Chair: |
Fugee Tsung,Dept. of Industrial Eng & Logistics Mgt, HK Univ. of Science & Technology, Clear Water Bay, Kowloon HK, Hong Kong - ROC, season@ust.hk
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| Sunday Nov 04, 16:30 - 18:00 : Joint Session QSR/HAS/Service: Quality and Statistical Decision-making in Healthcare Applications (II) |
| Chair: |
Jing Li,Arizona State University, Tempe AZ, United States, jinglz@umich.edu
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Julie Simmons Ivy,jsimmons@bus.umich.edu
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| Sunday Nov 04, 16:30 - 18:00 : Service Planning, Modeling and Assessment |
| Chair: |
Kwang-Jae Kim,Professor, Pohang Univ. of Science and Technology, Industrial and Management Engineering, Pohang 790-784, Korea, Republic of, kjk@postech.ac.kr
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| Monday Nov 05, 08:00 - 09:30 : Joint Session QSR/HAS/Sevice: Quality and Statistical Decision-making in Healthcare Applications (III) |
| Chair: |
Jing Li,Arizona State University, Tempe AZ, United States, jinglz@umich.edu
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Julie Simmons Ivy,jsimmons@bus.umich.edu
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| Monday Nov 05, 08:00 - 09:30 : The Pricing and Planning of Knowledge Based Services |
| Chair: |
Emmanuel Fragniere,Professor, Haute Ecole de Gestion of Geneva, 7 route de Drize, Carouge Ge 1227, Switzerland, emmanuel.fragniere@hesge.ch
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| Monday Nov 05, 10:00 - 11:30 : Joint Session QSR/HAS/Service Science: Quality and Statistical Decision-making in Healthcare Applications (IV) |
| Chair: |
Jing Li,Arizona State University, Tempe AZ, United States, jinglz@umich.edu
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Julie Simmons Ivy,jsimmons@bus.umich.edu
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| Monday Nov 05, 10:00 - 11:30 : Services Workforce Management I |
| Chair: |
Dagan Gilat,Senior Manager, Business Transformation and Optimization, IBM, IBM Haifa Research Lab, Haifa University, Mount Carmel, Haifa NA 31905, Israel, dagang@il.ibm.com
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| Monday Nov 05, 13:30 - 15:00 : Services Workforce Management II |
| Chair: |
Dagan Gilat,Senior Manager, Business Transformation and Optimization, IBM, IBM Haifa Research Lab, Haifa University, Mount Carmel, Haifa NA 31905, Israel, dagang@il.ibm.com |
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