Copyright 2007 INFORMS Section on Service Science

Please direct comments, suggestions, and questions about this website to the Web Editor

Section Leadership
(Past Section Officers)

Robin Qiu (Chair, 2008)
Division of Engineering and Information Science
Penn State
Malvern, PA 19355, USA
Phone: 610-725-5313
Email: robinqiu at psu edu

Fugee Tsung (Vice Chair, 2008)
Department of Industrial Engineering and Logistics Management
Hong Kong University of Science and Technology
Clear Water Bay, Kowloon, Hong Kong
Phone: (852)2358-7106
Email: season at ust hk

Gregory R. Heim (Secretary/Treasurer, 2008-2009)
Operations and Strategic Management Department
Carroll School of Management
Boston College
Fulton Hall 352A
140 Commonwealth Avenue
Chestnut Hill, MA 02467, USA
Phone: 617-552-0462
Email: heimgr at bc edu

Council Members

The Council of the Section shall consist of the officers, the two past Chairpersons most recently retired from office and four Council members, each serving for a two-year period with two elected every year. Nominations for the Council will normally reflect the spectrum of disciplines and/or roles represented by Section members. The Council will constitute the governing body of the Section and will guide the officers in the administration of Section business.

Terms end Dec. 31, 2009	Terms end Dec. 31, 2010
Segev Wasserkrug IBM Resaerch Lab, Israel Phone: (972)-4-8296337 Email: SEGEVW at il ibm com Grace Lin IBM, USA Email:

Advisory Board Members

The Advisory Board of the Section shall consist of between 4-9 members, who are senior leaders in the field of Service Science, Engineering and Practice to provide advice on the development of Section. Serving on the advisory board is a recognition of the individual's leadership and accomplishments in the field. The board will overview the operation of the Section, provides advice on various activities, and support Section officers to run the Section effectively and efficiently.

Terms end Dec. 31, 2009	Terms end Dec. 31, 2010	Terms end Dec. 31, 2011
James Tien Rensselaer Polytechnic Institute Email: tienj at rpi edu Brenda Dietrich IBM, USA Email: dietric at us ibm com Avishai (Avi) Mandelbaum Industrial Engineering and Management Faculty, Technion. E-mail: avim@techunix.technion.ac.il	Richard Larson MIT Email: rclarson at mit edu Jim Spohrer IBM, USA Email: spohrer at almaden ibm com James Tien Rensselaer Polytechnic Institute Email: tienj at rpi edu